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About Wisk


Job Role

Customer Success Representative

Responsibilities

We’re WISK.ai, the restaurant and bar technology platform that allows restaurateurs to focus on what they love most by freeing up all the time required to handle their entire back-of-house operations. Our platform offers a comprehensive suite of bar and restaurant management solutions including analytics, recipe costing, ordering, invoicing and bluetooth capabilities and over our journey, we’ve helped thousands of restaurants and bars across the world save time, save money and increase their profits all at the same time. 

Here at WISK, we believe in being customer obsessed and empathetic, focus on building trust and giving our customers delight while making sure our platform is both disruptive and will drive an exponential impact in the hospitality sector. We welcome those who want to join us in making the lives of our customers better everyday! 

Responsabilities

We’re looking for a dynamic Customer Success Manager to assist with client onboarding and help with ongoing service delivery as part of our growing Customer Success team. You’ll work proactively with a portfolio of new restaurant and bar clients, ranging from single locations to enterprise clients, to ultimately drive success while ensuring they get the maximum value from WISK. This can include a variety of activities such as: 

  • Understanding client objectives and pain points and working to address them ● Proactively reaching out to our customers to ensure they onboarding properly and ensuring they are seeing value from the WISK platform 
  • Working with our internal teams to ensure smooth service delivery from the initial date of signup and onwards 
  • Finding opportunities to maximize value from each client, including bundling and services 

As part of our broader Customer Success team, you’ll partner with many teams at WISK, including Sales, Product, Engineering and Operations. We believe flexibility and autonomy are keys for success and all of our Customer Success Managers possess complete ownership and flexibility in their work to help each customer get the most value possible with WISK. In addition, you’ll get to work with a fun, dynamic and growing team! 

Contract Type
  • Independent Contractor

Work Schedule

Days of Week

Monday to Friday

Time

8:00am to 5:00pm 

Total Hours 

40 hours

Salary and Benefits
Base Pay
$1,500 - $2,000 USD per month.

Benefits
  • Work 100% remote
  • Career advancement opportunities (based on performance)
Location

Global

Required Qualifications
  • Have at least 1+ years in the B2B SaaS space 
  • Are passionate about customer success and experience and putting the customer first
  • Ability to build and nurture relationships with multiple stakeholders and customers
  • Strong project management abilities and able to prioritize between multiple competing priorities, tasks and stakeholders 
  • Strong problem solving abilities
  • Self-starter and someone who is able to function independently 
  • Someone who embraces challenges, change and is naturally curious 
  • Someone who is willing to invest in not only building strong relationships with our customers and clients, but also contribute to a positive team environment of equality and inclusion
Preferred Qualifications
  • Someone who is fluent in French and/or Spanish and experience in the hospitality sector is a plus