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About Zomentum


Job Role

Customer Support Specialist

Responsibilities

Zomentum delivers the world's first Revenue Platform for technology partners. Zomentum's revolutionary end-to-end platform consolidates numerous tools while enabling technology partners to earn, grow and manage revenue quickly and cost-effectively. Thousands of partners across America, Europe and Australia trust Zomentum to accelerate the growth of their businesses. The Zomentum Revenue Platform fuels SaaS sales revenue of $500M a year and counting. Zomentum is based in San Francisco, with offices in the U.S. and India

In this role you'll be responsible for:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or
  • impersonating users)
  • Update our internal databases with information about technical issues and useful discussions
  • with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Adhere to SLA’s and quality standards set by management
Contract Type
  • Independent Contractor
Work Schedule

Days of Week

Monday through Friday

Time

Flexible to work on rotational shifts (US, UK or ANZ)

Total Hours 

40 per week

Salary and Benefits

Base Pay

$900 - $1200 USD per month depending on experience

Benefits

  • Work 100% remote

  • People-centric culture, Great Place to Work certified.

  • Saturdays and Sundays off, enjoy your weekend off with your friends and family.

  • Flat hierarchy, your ideas, and feedback are heard and acted upon

Location
  • Global
Required Qualifications
  • 2+ years experience as a Customer Support Specialist preferably in SaaS/Tech Industry
  • Prior experience using customer support tools such as Freshdesk, JIRA, Zendesk etc
  • Excellent communication, time management and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Preferred Qualifications
  • Bachelor's Degree
  • Experience with CRM
  • Professional selling experience in high-tech or service related industry