Apollo Solves 3,168 Support Tickets and Increases Their Customer Satisfaction Thanks to CloudTask

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Apollo is a software tool that lets you prospect from 200 million business contacts and 10 million companies, find verified emails and direct dials, and gives your existing sales tools more power.

Thanks to CloudTask, they successfully handled 3,168 support tickets in the first 5 months, improved their customer satisfaction score and cut their response times.

Their challenges:

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Apollo were handling all their customer support needs in-house. This was expensive and they were struggling to find top talent that matched their requirements.

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As a result, they turned to CloudTask, who provide teams of outsourced customer support specialists.

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The CloudTask Customer Support Team:

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Quickly hired and trained a team of reps proficient in both sales and marketing technology, and customer support.

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Are on hand to solve all Apollo’s support queries via email, calls and personalized video.

The CloudTask Managed Team Included:

Customer Success Specialists

5 X Customer 
Support
Reps

Account Manager

Technology 
Engineer

Quality Assurance Coach

Customer
Support 
Coach

Corporate Trainer

Account
Manager 

Business Analyst

Business
Analyst

Results  - in first 5 months

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Successfully Solved 3,168 Support Tickets

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Responded to queries in an average of 10 hours. Well below the 24 hr SLA

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Increased Apollo's Customer Satisfaction Score

To find out how you can benefit from a
CloudTask Outsourced Customer Support Team

 

Schedule a Consultation