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The Beginner’s Guide to Launching
a Remote Customer Support & Customer Success Team
Having a top customer support and/or customer success team is the key to increase customer satisfaction and forming long lasting relationships. In this guide, you will learn
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- Who the people are, and the processes and software behind a remote support team.
- How recording and analyzing every customer interaction will help you continuously improve.
- The role of customer success in satisfying and retaining clients.
- How remote support teams are trained, hired and scaled.