Diego Pineda

Common Chat Support Mistakes and How to Fix Them

Americans send about 26 billion text messages every day, with the average person sending 15 texts per day. So, it's safe to say that communicating through text has become second nature for most people.

What is Inbound Marketing?

This is inbound marketing.

Fast Tips to Improve Your Customer Support

There’s nothing worse than bad customer support (well, maybe there is, but it certainly ranks high...

5 Misconceptions About Outsourcing Sales vs the Reality

What comes to mind when you think about outsourcing sales?

3 Psychological Traits to Increase Your Sales

In the last few decades, psychological research on consumer behavior, buying decisions and how the...

5 Interview Questions to Ask When Hiring a Customer Support Specialist

Customer support can make or break your company.    One of the most important investments you can...

Building a Customer Support Team: The 5 Key Roles Every Company Needs

Did you know that after a bad customer service experience, 39% of customers will avoid a company...

How Sales Associates Help You Spend More Time Selling

How would you feel about paying others for NOT doing their job? Frustrated, right?

How AI Is Changing the Way We Do Business

"A shallow magnitude 4.7 earthquake was reported on Monday morning five miles from Westwood,...

How to Set Up Your LinkedIn Profile for Success

Among all the social networks out in cyberspace, LinkedIn is a special one — it’s not a place just...
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