CloudTask Blog

Tips for B2B Lead Nurturing, Lead Generation, Customer Satisfaction, Customer Retention, Operational Efficiency

8 Things to Consider When Outsourcing Customer Support

If you’ve ever doubted that customer support matters, just think back to the last time you sat, ready to scream, on hold with your internet service provider. Customer support is the backbone of a lasting relationship between your business and the people you serve. 

7 Tips to Increase Customer Retention

“Keep your friends close, and your customers closer.” 

Building a Customer Support Team: The 5 Key Roles Every Company Needs

Did you know that after a bad customer service experience, 39% of customers will avoid a company...

The 3 Elements of an Effective Customer Success Program

A good customer success professional is, in some ways, like a great server or wonderful restaurant...

How Sales Associates Help You Spend More Time Selling

How would you feel about paying others for NOT doing their job? Frustrated, right?

5 Common Questions Regarding Outsourcing Sales

“Sales outsourcing” means working with a third-party partner to manage or enhance your company’s...

Customer Support vs Customer Success: What's the Difference?

There's plenty of jargon used to describe relations and communication between business people and...

6 Ways to Use Buyer Personas to Your Benefit

There’s a famous saying, “You don’t know what you don’t know.” 

How AI Is Changing the Way We Do Business

"A shallow magnitude 4.7 earthquake was reported on Monday morning five miles from Westwood,...

How to Increase Your Net Promoter Score

You see this question after everything from your morning coffee purchase, to the quarterly meeting...
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