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Tips for Lead Nurturing, Lead Generation, Customer Satisfaction, Customer Retention, Operational Efficiency
Most Important Customer Service Skills for Customer Satisfaction
Customer service skills are crucial to the success of your company. A positive customer experience can differentiate a brand from its competitors even more than pricing.
How to Improve Your Customer Retention Rate
How Do I Calculate My Customer Retention Rate? Customer retention rate formula: CRR = ((E-N)/S) X...
Everything You Need to Know about Business Process Outsourcing
Modern business owners go to great lengths to make their operations more efficient. Despite nearly...
Nearshoring Vs Offshoring: Which One Should You Consider?
Scaling your business can be intimidating, but you have several simple options. Two of which,...
How Much Does It Cost to Outsource a Call Center?
Are you trying to decide between an in-house call center and outsourcing your call center? Are you...
8 Chat Support Tips to Increase Customer Satisfaction & Drive Renewals
Here we breakdown how to improve customer satisfaction by providing outstanding chat support.
How to Achieve Amazing Customer Satisfaction
Would you like to see your customers being excited about your company? Not only that but buying...
How to Ensure an Excellent Customer Experience when Outsourcing Customer Service
Remember the last time you went shopping at the supermarket. It was probably a fairly good...
Automation vs Manual - What's Better for Customer Service?
All business owners know that good customer service is the cornerstone to a successful business....
How Conversational AI Will Change Customer Service
With the rise of the digital age, customer expectations have changed, and AI is one of the big...