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Tips for B2B Lead Nurturing, Lead Generation, Customer Satisfaction, Customer Retention, Operational Efficiency

Posts about

Customer Support (2)

Common Chat Support Mistakes and How to Fix Them

Americans send about 26 billion text messages every day, with the average person sending 15 texts per day. So, it's safe to say that communicating through text has become second nature for most people.

Fast Tips to Improve Your Customer Support

There’s nothing worse than bad customer support (well, maybe there is, but it certainly ranks high...

5 Interview Questions to Ask When Hiring a Customer Support Specialist

Customer support can make or break your company.    One of the most important investments you can...

8 Things to Consider When Outsourcing Customer Support

If you’ve ever doubted that customer support matters, just think back to the last time you sat,...

7 Tips to Increase Customer Retention

“Keep your friends close, and your customers closer.” 

Building a Customer Support Team: The 5 Key Roles Every Company Needs

Did you know that after a bad customer service experience, 39% of customers will avoid a company...

The 3 Elements of an Effective Customer Success Program

A good customer success professional is, in some ways, like a great server or wonderful restaurant...

Customer Support vs Customer Success: What's the Difference?

There's plenty of jargon used to describe relations and communication between business people and...

How to Increase Your Net Promoter Score

You see this question after everything from your morning coffee purchase, to the quarterly meeting...

6 Strategies to Improve Customer Experience

“Much of a muchness.”
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