CloudTask Blog

How to Increase Customer Satisfaction: 8 Lessons from 8 SaaS Companies

Too many companies are prone to popping champagne and celebrating exciting new deals that come in. However, as time goes on, it can be easy to take those clients for granted.

Higher Standards: How the Best Companies Prioritize Customer Success

“Why would they leave? They said they were happy.”

How Effective Is Your Company's Renewal Strategy?

“It’s cheaper to keep an old client than find a new one.”

5 Strategies to Reduce Churn in SaaS

It’s safe to say that when you spend time, money, and resources to secure a customer, you want to...

9 Customer Service Metrics You Should Be Tracking

Remember those good old days when it was easy to know you did well because you earned a gold star...

The Hidden Costs of a Customer Service Team

Hidden costs are like the fine print in a legal document - they're not in plain sight but they will...

6 Steps to Outsource Customer Service

Should you outsource your customer service? If an outside company can do the work more efficiently...

Empowering Agents to Deliver Great Service with the Help of Chatbots

A guest blog by Vikas Bhambri - Kustomer VP of Global Sales and Customer Success

Top Tips for Dealing with Difficult Customers

No matter the size and reputation of your business, no company can achieve a 100% success rate with...

The Best Quality Assurance Practices for Chat Support

In an age where an increasing number of people are living online, companies and brands have rightly...

Tips for B2B Lead Nurturing, Lead Generation, Customer Satisfaction, Customer Retention, Operational Efficiency

Customer Support (3)