Tier II Technical Support Representative

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Why CloudTask? Because...


We have an amazing work environment and culture.


We offer a
competitive salary


We provide world-class facilities and technology


We offer industry-leading training to all our employees

Job Description

  • At CloudTask, we rely on our IT systems to help our business reach and succeed with consumers all over the world. We’re seeking an experienced Tier II Tech Support Representative who’s eager to use and grow his or her technological skills on a worldwide stage. In this role, the successful individual will assist customers with tier II support tickets within the API sector.

Key Duties & Responsibilities

  • - Responsible for the support channel in Intercom together with your colleagues
  • - Manage incoming customer cases and technical issues, for example regarding integrations and APIs
  • - Recreate customer problems and troubleshoot bugs
  • - To understand our customers' challenges in the system and help them solve them
  • - Participate in customer meetings regarding API integrations
  • - When you feel confident in the role, there are also many opportunities to work with and lead various improvement projects.

Skills & Qualifications

  • - Fluent in English
  • - Proven Experience in IT
  • - Experience with API Integrations
  • - Professional and Industry Certifications
  • - Ability to work under pressure and handle multiple problems simultaneously.
  • - Effective written and verbal communication skills.
  • - Knowledge of hardware technology and concepts.
  • - Previous Customer Service experience.

Benefits & Perks

  • - Bonus incentives
  • - 40 hrs per week
  • - 7 days Paid Time Off (PTO)
  • - Office hours- No weekends
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Hear from a few of our employees on what it's like to work at CloudTask.