Airbase combines a pre-approval system with corporate cards to manage entire accounts payable spend processes in one place.
Airbase were handling all their customer support needs in-house. This was expensive and they were struggling to improve customer satisfaction within their yearly budget
As a result, they turned to CloudTask, who provide teams of outsourced customer support specialists.
Quickly hired and trained a team of reps proficient in both sales and marketing technology, and customer support.
Are on hand to solve all Apollo’s support queries via email, calls and personalized video.
5 X Customer
Results - in first 5 months
Successfully Solved 3,168 Support Tickets
Responded to queries in an average of 10 hours. Well below the 24 hr SLA
Increased Apollo's Customer Satisfaction Score