Airbase Improves Net Promoter Score by 21% with the Help of CloudTask

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Airbase combines a pre-approval system with corporate cards to manage entire accounts payable spend processes in one place.

Their challenges:

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Airbase were handling all their customer support needs in-house. This was expensive and they were struggling to improve customer satisfaction within their yearly budget

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As a result, they turned to CloudTask, who provide teams of outsourced customer support specialists.

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The CloudTask Customer Support Team:

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Quickly hired and trained a team of reps proficient in both sales and marketing technology, and customer support.

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Are on hand to solve all Apollo’s support queries via email, calls and personalized video.

The CloudTask Managed Team Included:

Customer Success Specialists

5 X Customer 
Support
Reps

Account Manager

Technology 
Engineer

Quality Assurance Coach

Customer
Support 
Coach

Corporate Trainer

Account
Manager 

Business Analyst

Business
Analyst

Results  - in first 5 months

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Successfully Solved 3,168 Support Tickets

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Responded to queries in an average of 10 hours. Well below the 24 hr SLA

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Increased Apollo's Customer Satisfaction Score

To find out how you can benefit from a
CloudTask Outsourced Customer Support Team

 

Schedule a Consultation