Alaya provide a complete line of nutritional supplements, such as superfoods, antioxidants, collagen, grass-fed whey protein, vegan products and more.
They wanted to increase their sales to new customers
They had no dedicated team in place to ensure their current clients were happy and engaged
As a result they turned to CloudTask, who specialize in helping companies increase their sales, revenue and customer retention.
Quickly hired, trained and onboarded a team of sales and customer success specialists.
The Customer Success Reps follow-up with new purchases and reach out to existing customers providing further advice via phone, email and SMS.
The Sales Reps follow-up on inbound inquiries and generate new opportunities from a variety of different health databases, through an omnichannel approach.
The CloudTask Managed Team:
4 X Customer
3 X Sales
in the first year:
Generated an extra $2.54 million in new revenue
Helped increase average customer lifetime value by 47% through increased retention and upsells
A $7X positive ROI
on their overall spend
Saved months of time and thousands of dollars setting up their own team
Leah Gollender, COO
‘’We wanted to increase sales and make life easier for our customers. CloudTask allowed us to do that and more.’’