Apollo is a software tool that lets you prospect from 200 million business contacts and 10 million companies, find verified emails and direct dials, and gives your existing sales tools more power.
Thanks to CloudTask, they successfully handled 3,168 support tickets in the first 5 months, improved their customer satisfaction score and cut their response times.
Apollo were handling all their customer support needs in-house. This was expensive and they were struggling to find top talent that matched their requirements.
As a result, they turned to CloudTask, who provide teams of outsourced customer support specialists.
Quickly hired and trained a team of reps proficient in both sales and marketing technology, and customer support.
Are on hand to solve all Apollo’s support queries via email, calls and personalized video.
5 X Customer
Results - in first 5 months
Successfully Solved 3,168 Support Tickets
Responded to queries in an average of 10 hours. Well below the 24 hr SLA
Increased Apollo's Customer Satisfaction Score