CIZARO Increases Customer Satisfaction and Reduces Costs by 20% Thanks to CloudTask

 

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CIZARO is a cutting-edge management software that features an all-in-one business management platform (ERP) and electronic POS (ePOS) solution.

 

Their challenges:

1

With an increase in client base, CIZARO needed to grow their support team

2

They wanted to reduce their software support costs

3

With clients across the globe, a multilingual 24/7 team was needed

As a result, they partnered with CloudTask to rapidly implement a system and process-driven approach to deal with all of their customer support needs.

CloudTask Solutions:

Speed is key for a lot of clients and with this in mind, CloudTask hired and trained a 24/7 bilingual team.

CloudTask were on hand to deal with all CIZARO’s support needs via phone and email.

CloudTask provided the system and process-driven framework for the new customer support team.

The CloudTask Managed Team Included:

Customer Success Manager

3 X Customer Support Reps

Account Manager

Account Manager

Customer Support Reps

Business Analyst

Quality Assurance Coach

Quality Assurance Coach

Results in 6 months

 

4,012 tickets.

Successfully handled over 4,012 support tickets

 
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Increased their Customer Satisfaction Score by 7%

20%

Reduced software support costs by 20%

Liav Hurvitz

Liav Hurvitz

Founder, CIZARO

’'Speed and systems are what CloudTask gave us, and to add multilingual, 24/7 support was great. I’m really happy with the results but more importantly, so are our clients.’’

To find out how you can benefit from a CloudTask Outsourced Customer Support Team

Schedule a Consultation