CIZARO is a cutting-edge management software that features an all-in-one business management platform (ERP) and electronic POS (ePOS) solution.
With an increase in client base, CIZARO needed to grow their support team
They wanted to reduce their software support costs
With clients across the globe, a multilingual 24/7 team was needed
As a result, they partnered with CloudTask to rapidly implement a system and process-driven approach to deal with all of their customer support needs.
Speed is key for a lot of clients and with this in mind, CloudTask hired and trained a 24/7 bilingual team.
CloudTask were on hand to deal with all CIZARO’s support needs via phone and email.
CloudTask provided the system and process-driven framework for the new customer support team.
Successfully handled over 4,012 support tickets
Increased their Customer Satisfaction Score by 7%
Reduced software support costs by 20%
’'Speed and systems are what CloudTask gave us, and to add multilingual, 24/7 support was great. I’m really happy with the results but more importantly, so are our clients.’’
To find out how you can benefit from a CloudTask Outsourced Customer Support Team