RingCentral Books 652 Sales Appointments Thanks to CloudTask

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RingCentral is the leading provider of global enterprise cloud communication and collaboration solutions.

Their Challenges:

1 Case study: DirecTech Labs wanted to book more sales appointments

RingCentral was using Salesforce’s Live Chat with an internal team and wanted to explore other possibilities.

2 Case study: DirecTech Labs wanted to add more bandwidth to sales team

They were launching a new service page with thousands of web visitors and wanted extra man power to help cover it.

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As a result they turned to CloudTask, who are experts in setting up and manning live sales chat.

CloudTask Solutions:

Case study: DirecTech Labs sourced new leads

Helped RingCentral implement and optimize Drift Chat Software on their website

Icons-Team

Quickly hired a team of chat reps, trained in their product and chat best practices

Case study: DirecTech Labs booked sales appointments

Were on hand to instantly respond to all chats

The CloudTask Managed Team included:

2X Sales
Chat Reps

Sales
Chat
Manager

Business
Analyst

Corporate
Trainer

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Results after 4 months:

 

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4180

Answered over 4,180 chats

652

Generated 652 sales appointments

To find out how you can benefit from a
CloudTask Sales Chat Team

 

Schedule a Consultation