RingCentral is the leading provider of global enterprise cloud communication and collaboration solutions.
RingCentral was using Salesforce’s Live Chat with an internal team and wanted to explore other possibilities.
They were launching a new service page with thousands of web visitors and wanted extra man power to help cover it.
As a result they turned to CloudTask, who are experts in setting up and manning live sales chat.
Helped RingCentral implement and optimize Drift Chat Software on their website
Quickly hired a team of chat reps, trained in their product and chat best practices
Were on hand to instantly respond to all chats
Answered over 4,180 chats
Generated 652 sales appointments