VERSÉA Improves Their Net Promoter Score from 7.3 to 8.6 Thanks to CloudTask

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VERSÉA is a medicinal company manufacturing products using only the highest-purity organic, naturally grown, non-GMO industrial hemp.

Their challenges:

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VERSEA wanted to improve their customer satisfaction and retention rates

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They needed to rapidly increase the size of their team in a cost effective way

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As a result, they turned to CloudTask, who specialize in helping companies increase their satisfaction and reteniton, at a lower cost than an in-house team.

CloudTask Solutions:

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Quickly hired, trained and onboarded a team of customer support and success specialists.

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The Support Team are on hand to deal with any issues customer's had with VERSEA products via phone, email and social.

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The Success Team proactively follow-up on all orders ensuring complete satisfaction before any issues arise.

The CloudTask Team Included:

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Account
Manager

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Business 
Analyst

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Customer 
Success Rep

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Corporate 
Trainer

Results

in first 8 months

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Improved their Net Promoter Score from 7.3 to 8.6

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Saw an increase in return buyers of 107%

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New customers grew as a result of the positive customer experience

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They Saved months of time and thousands of dollars not hiring internally

Tony-Dicks

Tony Dicks

Senior Director of Customer Success, VERSEA

“We were growing rapidly and I needed to quickly find a team to keep our clients happy and engaged. I came across CloudTask through a friend, decided to give them a go and it worked. Our client's are happier than ever and our numbers have improved dramatically.”

To find out how you can benefit from
a CloudTask Outsourced Support Team

 

Schedule a Consultation