VERSÉA is a medicinal company manufacturing products using only the highest-purity organic, naturally grown, non-GMO industrial hemp.
VERSEA wanted to improve their customer satisfaction and retention rates
They needed to rapidly increase the size of their team in a cost effective way
As a result, they turned to CloudTask, who specialize in helping companies increase their satisfaction and reteniton, at a lower cost than an in-house team.
Quickly hired, trained and onboarded a team of customer support and success specialists.
The Support Team are on hand to deal with any issues customer's had with VERSEA products via phone, email and social.
The Success Team proactively follow-up on all orders ensuring complete satisfaction before any issues arise.
The CloudTask Team Included:
4 X Support
in first 8 months
Improved their Net Promoter Score from 7.3 to 8.6
Saw an increase in return buyers of 107%
New customers grew as a result of the positive customer experience
They Saved months of time and thousands of dollars not hiring internally
Senior Director of Customer Success, VERSEA
“We were growing rapidly and I needed to quickly find a team to keep our clients happy and engaged. I came across CloudTask through a friend, decided to give them a go and it worked. Our client's are happier than ever and our numbers have improved dramatically.”