Chat Support Representative

CloudTask is seeking Chat Support Representatives in Medellin or Bogota, Colombia, to handle queries via online chats with the goal of increasing customer satisfaction.

Apply either via the Application Form or the Recruitment Bot in the bottom right.

 

Why CloudTask?

  • - We have an amazing work environment and culture. Hear from some of our team on what it's like to work here.
  • - We offer a competitive salary
  • - We provide world class facilities and technology
  • - We offer industry leading training to all our employees
  •  

Responsibilities

  • - Develop strong customer relationships and resolve customer queries through chat
  • - Manage and take ownership of the resolution process for all customer related issues
  • - Keep up to date with product knowledge and content
  • - Facilitate troubleshooting
  • - Answer product and service related questions
  • - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  •  

Requirements

  • - Outstanding spelling, grammar and punctuation skills
  • - Excellent verbal and written communications skills
  • - Strong listening and presentation skills
  • - Ability to multitask and handle 2 chats simultaneously
  • - Customer service and chat experience is a plus
chat-support.jpg

Application Form