Retail Application Increased Customer Satisfaction from 86% to 94% in 7 Weeks Thanks to CloudTask

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GoDataFeed is a powerful app for online retailers to help promote their products across Amazon, Google, Walmart and 200+ other channels.

Entering 2017:

1

GoDataFeed were struggling to increase their customer satisfaction (CSAT) score.

2

They wanted to reduce the costs of their current support operation with a scalable model, whilst maintaining quality.

3

They were struggling to find top talent locally.

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As a result, they turned to CloudTask, who specialize in helping to increase customer satisfaction and retention, at a lower cost than an in-house team.

The CloudTask Support Team:

Trained a team of support specialists to handle all incoming queries in a fast and efficient manner.

Documented and monitored all procedures to ensure new recruits could be quickly on-boarded.

Identified areas of improvement and ensured KPIs were met.

The CloudTask Managed Support
Team Included:

6 Customer Support Specialists

Quality Assurance Analyst

Account
Manager

Corporate
Trainer

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Results

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Increased customer satisfaction score (CSAT) from 86% to 94% within 7 weeks

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            Reduced avg response             time from 6.7 to 1.8
minutes

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Reduced their total cost per rep by 45%

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Scaled to 6 reps due to the great results
produced

Kieron-Zabow

Kieron Zabow

As Kieron Zabow, CEO & Founder of GoDataFeed puts it,

“Through CloudTask’s Customer Support Services we were able to greatly increase the quality of our support, whilst at the same time scaling quickly and at a lower cost.”

To find out how you could benefit from
a CloudTask Customer Support Team

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