“The CloudTask team got up to speed with our software incredibly quickly. They were able to transfer this knowledge effectively to our clients, and we saw much higher usages rates and NPS numbers in just 6 months.”
IRI provides data management and manipulation software, and are a leading provider of data discovery, integration, migration, governance, and analytic software and solutions. They signed up for CloudTask’s Outsourced Customer Support Services to increase their customer retention and reduce their costs.
Follow up with new or inactive customers
Handling Incoming Queries
Strategic planning and continuous improvement
Analyze data and assess effectiveness of outreach