Increase Customer Retention
and Customer Satisfaction

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Increase Customer
Satisfaction

Improve your Net Promoter Score and CSAT by using professionals that have years of experience dealing with difficult client situations.

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First Contact
Resolution

Improve your Net Promoter Score and CSAT by using professionals that have years of experience dealing with difficult client situations.

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In-Depth
Training

During on-boarding, we work with clients to ensure every aspect of the training process is covered and have regular meetings to address any issues arising.

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Quality Assurance
Management

All outreach is monitored for quality assurance best practices to ensure that your brand’s reputation is upheld across phone, email and chat channels.

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Managed Service

Every CloudTask Customer Support Team includes the
following positions:

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Customer Service Representative

Handles client queries and trained in essential customer service skills such as conflict resolution, active listening, and empathy.

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Account Manager

upports the rep, organizes weekly performance reviews and ensures KPIs are met.

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Quality Assurance Analyst

Continuously monitors the quality, tone and effectiveness of customer calls, and grammar on emails.

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Corporate Trainer

Enables rep with tools for success and undergoes in-depth training and role plays with the agent before they reach out to prospects.

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Content Writer

Drafts template conversations to attract leads, educate prospects and write rebuttals for commons objections.

Schedule a Free Customer Support Consultation

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