CloudTask takes care of recruiting, training and management so you don’t have to. Not only this, but we equip our staff with the best technology and have world class offices to inspire productivity and results.
Supports your dedicated account reps, organizes weekly performance reviews and ensures KPIs are met.
Monitors the quality of calls, grammar on emails and best practices on social channels to provide continuous feedback.
Sets up your reps with the tools for success, and undergoes in-depth training and role plays with the team.
Drafts emails, social messaging and chat responses to common questions, issues and quiries.
Our services come with technology included
to ensure the success of your account.
In sales this could be tools such as Drift and LinkedIn Sales Navigator to source and generate new leads, whilst with support it could include different ticketing software and chat tools to ensure we’re dealing with your inquiries in the most effective way.
Average number of sales/support reps hired every year: 5.
Average number of candidates interviewed: 65.
Average amount of time spent on hiring activities per candidate: 18 hours.
Why waste your time finding and interviewing candidates that may not have the right skills, company culture, and passion for the job?
We do this for you!
Average ramp up time of a typical employee: 3.2 months.
Average full productivity of an employee: 1.2 years.
Replacing an employee can cost up to $97,690.
We train our reps for success and the day they begin working with you, they’re already trained in best practices and technology.
We’ll still need to work with your team to ensure optimal understanding and results, but much of the heavy lifting will be complete.
Managers get rid of about 25% of their workload to spend it on more important priorities when outsourcing.
CloudTask has an experienced management team behind our staff to ensure we hit your KPIs.
Equipment and Real Estate
With the CloudTask managed service you don’t have to take on the costs of desk space, computers, IT support and much more, saving huge amounts of time and money.
CloudTask has delivered results across numerous industries and
accounts from day one:
IT software powerhouse, Ipswitch, used CloudTask’s Sales Services to:
Generate over $6.4 million in pipeline in 14 months.
This lead to more than
$1.5 million in closed deals.
All at a 5X ROI
Through using CloudTask’s support services, powerful retail app GoDataFeed:
Increased customer satisfaction score (CSAT) from 86% to 94% within 7 weeks
Reduced avg response time from 6.7 to 1.8
Reduced their total cost per rep by 45%
With all this in mind, you’re able to work on the things that are most important to your business, whilst we take care of the headaches and reach your goals.
To find out how you can benefit from
a CloudTask Managed Service