Nierman were looking to generate a higher number of qualified sales appointments.
They weren’t effectively following-up on a database of warm leads they had generated.
They were looking to increase their incoming call answer rate to 100%.
They wanted to handle all their customer support queries the same day.
Helped restructure Nierman’s Sales and Customer Support departments.
Followed-up on all their leads through an omnichannel approach including outbound calls, social selling and email.
Introduced sales chat to their website and handled all incoming queries to turn their web traffic into customers.
Were on hand to deal with all Nierman’s support queries and proactively reach out to current clients to ensure success.
Business Development Representative
Quality Assurance Analyst
Customer Success Representative
Corporate Trainer
Account
Manager
Scheduled 122 qualified sales meetings in 10 months
Of these 122 opportunities, 48 led to closed deals
Positively handled over 256 customer support tickets
