Nierman is a leader for software, education, and medical billing solutions. Thanks to their work with CloudTask, they generated an additional 122 qualified sales appointments.
Nierman were looking to generate a higher number of qualified sales appointments.
They weren’t effectively following-up on a database of warm leads they had generated.
They were looking to increase their incoming call answer rate to 100%.
They wanted to handle all their customer support queries the same day.
As a result they turned to CloudTask, who specialize in helping companies increase their revenue and customer satisfaction, at a lower cost than an in-house team.
Helped restructure Nierman’s Sales and Customer Support departments.
Followed-up on all their leads through an omnichannel approach including outbound calls, social selling and email.
Introduced sales chat to their website and handled all incoming queries to turn their web traffic into customers.
Were on hand to deal with all Nierman’s support queries and proactively reach out to current clients to ensure success.
Business Development Representative
Quality Assurance Analyst
Customer Success Representative
Scheduled 122 qualified sales meetings in 10 months
Of these 122 opportunities, 48 led to closed deals
Positively handled over 256 customer support tickets
Executive Director, Nierman Practice Management
“Working with CloudTask has helped us streamline and scale. The team we work with, and the tools and systems they recommended, have become integral. I highly recommend CloudTask if you’re scaling your business.”