The use of the webpage www.cloudtask.com (the “website”) offered by CloudTask, duly incorporated under the laws of the State of Florida, United States of America, with its domicile at Miami Beach Florida, and registered with the Florida Business Registry, implies necessarily to gather some information about its clients who will be the users of the Website. CloudTask is a progressive managed workforce provider for growing companies in need of B2B (Business to Business) Sales, Sales Chat and Customer Support Solutions. This is the main privacy notice for CloudTask which covers all websites, applications and services that do not have a separate policy on this site.
MODEL CONTRACT CLAUSES
Where this Privacy Notice contains citizens of the UK-EU-EEA, The European Commission has approved the use of model contract clauses as a means of ensuring adequate protection when transferring data outside of the EEA. By incorporating model contract clauses into a contract established between the parties transferring data, personal data can be protected when transferred outside the EEA to countries which have not been deemed by the European Commission to adequately protect personal data. You can learn more information about this here.
CloudTask offers these model contract clauses for customers of its business services. Details of CloudTask’s use of model contract clauses can be found at www.cloudtask.com
COMMITTED TO PRIVACY
THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU
INFORMATION WE COLLECT
CloudTask shall collect Personally Identifiable Information, including but not limited to name, physical address, email address, telephone number, billing and other personal information (collectively, “PII”), from Clients when initiating service and in connection with the provisioning, support of products and services. CloudTask may collect PII from Visitors in connection with any visit to our web sites, any communication about our services and products, and any other transactions or interactions with CloudTask. When ordering or registering on this site, as appropriate, you may be asked to enter your name, email address, phone number, company, job title or other details to help you with your experience.
CloudTask may also collect Non-Personally Identifiable Information from Clients and Visitors regarding usage of our services or our web sites (“Non-PII”). Non-PII may include system logs, time spent using certain services, cookies, and other information which does not specifically identify any one individual.
As is the case with many websites, our systems automatically collect your IP address when you visit our site, and we may associate that with your Internet Service Provider. We may also capture certain “clickstream data” pertaining to your usage of the web site and services. Clickstream data includes, for example, information about your computer or device, web browser and operating system and their settings, the referring page that linked you to the site, the pages or ads you see or click on during your visit and when and for how long you do so, items you download, the next web site you visit when you leave the web site, and any search terms you have entered on our web sites or a referral site. All of this information may be used for a variety of purposes, including, for example, to gather aggregated demographic or statistical information.
When you use our website or subscribe to our service, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at firstname.lastname@example.org or by visiting www.cloudtask.com and opting out. However, if you do so, you may not be able to use our website or our services further.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information which will be shared in the following ways:
Security, fraud & abuse prevention: To protect you, other people, and CloudTask from fraud, abuse, and unauthorized access. Scenarios For example, when we suspects someone is committing fraud.
Financial record-keeping: When CloudTask is a party to a financial transaction, including when CloudTask processes your payment or when you make a payment to CloudTask. Lengthy retention of this information is often required for purposes such as accounting, dispute resolution and compliance with tax, escheatment, anti-money laundering, and other financial regulations.
Complying with legal or regulatory requirements:To meet any applicable law, regulation, legal process or enforceable governmental request, or is required to enforce applicable Terms of Service, including investigation of potential violations. Scenarios, For example, if CloudTask receives a lawful subpoena.
Ensuring the continuity of our services: To ensure continuity of service for you and other users. Scenarios, For example, when you share information with other users (such as when you have sent an email to someone else), deleting it from your CloudTask Account will not eliminate copies maintained by the recipients.
Direct communications with CloudTask: If you have directly communicated with CloudTask, through a customer support channel, feedback form, or a bug report, Google may retain reasonable records of those communications. Scenarios, For example, when you send feedback within a CloudTask third-party app such as drift.
We may use the information we collect from you when you use our service or sign up for our website products such as our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide fit. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com or by visiting our website www.cloudtask.com
Our website is a publishing medium. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy. For more information on our partnership agreement, please click here.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
WHERE WE STORE YOUR PERSONAL DATA
Our websites are hosted in United States of America. We may also use outsourced services in countries outside the US from time to time in varied aspects of our business. Accordingly data obtained within the US or any other country could be processed outside the US. For example, some of the software our website uses may have been developed in the UK or India.
Personal data that we collect from you may be transferred to, stored and processed at, any country where we do business, which may include a destination outside of the USA. We will ensure that the recipient adheres to the principles of the US-EU Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from EEA member countries or an alternate legitimising mechanism.
For recipients residing in the EU & European Economic Area ("EEA"), It may also be possible that your data will be processed by personnel operating outside the EU & EEA, that work for us or for one of our suppliers, service providers or sub-contractors. In such circumstances we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. We use the following safeguards with respect to data transferred outside the European Union:
Where the recipient is located in any other jurisdiction, we will put in place an appropriate legitimising mechanism under applicable data protection laws. For further information on data transfers, please firstname.lastname@example.org
Where you have chosen (or where we have given you) a password which enables you to access certain parts of our Site, you are responsible for keeping the password confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site which you transmit at your own risk. Once we have received your information, we will apply procedures and use security features to try to prevent unauthorised access.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
HOW DO WE PROTECT YOUR INFORMATION
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
We ask that you not send or disclose any sensitive PII (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) to us.
TRANSPARENCY AND CHOICE
IDENTITY OF THE RESPONSIBILITY OF PROCESSING DATA
The personal data collected will be incorporated into a data file under CloudTask responsibility.
HOW YOU CAN COMPLAIN
MANAGING PERSONAL DATA (ARCO RIGHTS)
In any case, users can exercise their rights of access, rectification, cancellation and opposition (in particular, not to receive advertising or promotional communications) (“ARCO Rights”) regarding their data by writing a communication to the following email email@example.com or simply unsubscribing.
SENDING PROMOTIONAL OFFERS
By accepting this Privacy Notice, users consent CloudTask to use the e-mail addresses provided by them to send promotional offers by e-mail or by any other equivalent means of electronic communication, in accordance with the laws.
Where applicable, you will be asked if they wish to receive promotional offers related to goods and services marketed or offered by Cloudtask’s partners or collaborating entities, or by any other third party, provided that such information is referred to similar or related services to the ones provided by CloudTask.
By providing your personal data to CloudTask and signing up as users and/or using the Website, you expressly accept the use of your personal data for the purposes described in this Privacy Notice, including but not limited to, the commercial communications and storage of their data.
THIRD PARTY WEBSITES AND SERVICES
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking.
CloudTask has invested and deployed a wide variety of technology, security tools and procedures to make reasonable efforts to ensure the privacy of information on its network. Wherever we collect sensitive information (such as billing information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon or “https” at the beginning of the URL in your web browser.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store PII are kept in a secure environment. In addition, CloudTask has implemented policies and procedures to ensure Client and Visitor privacy is safeguarded throughout its organization. Only employees who need the information to perform a specific job (for example client service) are granted access to PII.
CloudTask will continue to revise policies and implement additional security features as new technologies becomes available. However, no system or service can give a 100% guarantee of security. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information when using or accessing our services and our network.
SECURITY AND CONFIDENTIALITY MEASURES APPLIED TO DATA
CloudTask has implemented and maintains appropriate, administrative, technical, and organizational measures according to the type of data collected, and subject to the terms and conditions set forth in the data privacy laws outlined in this Privacy Notice.,To protect the personal information provided to CloudTask against unauthorized or unlawful access, and against accidental loss, damage, alteration or destruction of the data. Only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. Notwithstanding the above, there may be wrongful acts committed by third parties even if CloudTask uses all means at his disposal to avoid such acts.
Despite the foregoing, it is you, the users’ responsibility to properly safeguard keys and passwords supplied for their access, and prevent unauthorized use or access by third parties. CloudTask shall not responsible for the misuse of the username and password carried out by any user.
Subject to certain security requirements, CloudTask will do its best to honor requests from Clients for their own account information, including name, address, company, or billing information. The Client is responsible for ensuring that the information on file with CloudTask is current and accurate.
COMPLIANCE WITH THE LAW
EU-U.S. & Swiss-U.S. Privacy Shield
CloudTask complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce. CloudTask has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability. View the CloudTask Privacy Shield Statement. To learn more about the Privacy Shield program generally, please visit https://www.privacyshield.gov. To view the CloudTask certification, please visit https://www.privacyshield.gov/list.
CROSS-BORDER DATA TRANSFERS
Information that CloudTask collects may be stored, processed in and transferred between any of the countries in which CloudTask operates. Our service maintains a support management team in the United States of America, Latin America, Asia and the Pacific. By using our services, you authorize the management of your PII data to CloudTask as specified in this privacy notice.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
CHILDREN’S PRIVACY NOTICE
CloudTask does not knowingly solicit or collect PII from children or teenagers under the age of eighteen. If you believe that a minor has disclosed PII to CloudTask, report this to us at firstname.lastname@example.org
FAIR INFORMATION PRACTISES
The Fair Information Practice Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:
To be in accordance with CANSPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com OR Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
WHEN THIS POLICY APPLIES
If you do not want your PII used by CloudTask for any direct marketing purposes, then you may opt-out of such disclosures by emailing firstname.lastname@example.org. However, we are not responsible for removing your PII from lists of any third party who had previously been provided your information in accordance with this Privacy Notice. In order to provide CloudTask services, CloudTask must store Client PII. Clients cannot completely opt-out of all usages of their PII unless they cancel their CloudTask subscription or service.
CHANGES TO THIS POLICY
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time by posting such changes here. You should review this policy regularly for changes, and can easily see if changes have been made by checking the “Last Updated” date below. However, if at any time in the future we plan to use PII in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use following the posting of any changes to this policy means you accept such changes.
If there are any questions regarding this privacy notice, you may contact us using the information below.
1680 Michigan Avenue, Suite 1104
Miami, Florida 33138
305 676 6860
Last Edited on 2017-06-29