The Role of Customer Support and Success Reps
A Customer Support Representative addresses and resolves customer issues whilst a Customer Success Representative focuses on client retention and satisfaction.
Both positions are essential to help you increase customer satisfaction and ensure customer loyalty, which results in renewals, upsells, cross-sells and referrals through word of mouth.
Activities often include:
Taking inbound calls from
customers to resolve their queries
Sending satisfaction surveys and educational content to existing clients to ensure engagement
Responding to emails, chat
queries and social messages
How you will save time and money, whilst producing great results
You can hire and manage reps in-house or you can outsource them. By utilizing CloudTask’s services you will see the following benefits:
From 90 days
To a few days
We train our reps for success and the day
they begin working with you, they’re
already trained in best practices
We’ll still need to work with your team
to ensure optimal understanding and
results, but much of the heavy lifting will
From daily work
To no management time
CloudTask has an experienced management
team behind our reps to ensure we hit
your KPIs and save you time.
Start Obtaining Results Instantly
CloudTask has delivered results across numerous industries and accounts from day one:
GoDataFeed, a powerful app for online retailers, used CloudTask’s services to obtain these results:
IT software powerhouse, Ipswitch, used CloudTask’s Services to:
Handle 2,963 support chatsfrom
May 2018 to January 2019.
Increase customer satisfaction & retention
by providing an extra support channel.