Strongpoint is the fastest, safest and most stress-free application to manage documentation, change management and compliance for NetSuite and Salesforce
Strongpoint had no client support team or structure in place to handle incoming inquiries.
Their team was not trained in customer support best practices and they had to take time away from their primary job roles.
A lack of communication between the development and customer success teams, FAQs didn’t exist and their technical guides were old.
As a result they turned to CloudTask, who help companies improve their customer satisfaction and retention through trained teams of experts.
Trained and managed a support team to handle Strongpoint’s tier 1 and tier 2 queries.
Created full documentation of all queries to work independently of Strongpoint.
Analyzed all incoming queries to channel common issues to the development team for resolution in future updates.
Successfully handled over 350 technical support cases
Reduced time spent resolving support cases by 34%
‘’CloudTask’s Managed Service was very successful for us and added a lot of value. Previously we didn’t have a support structure, but through CloudTask we bought one and it worked.’’
To find out how you can benefit from a CloudTask Outsourced Customer Service Team