Strongpoint is the fastest, safest and most stress-free application to manage documentation, change management and compliance for NetSuite and Salesforce.
Strongpoint had no
client support team or
structure in place to
Their team was not
trained in customer
support best practices
and they had to take
time away from their
primary job roles.
There was a lack of communication between development and customer success, FAQs didn’t exist and their technical guides weren’t up to date.
As a result they turned to CloudTask, who help companies improve their customer satisfaction and retention through trained and managed teams of experts.
Trained and managed a support team to handle
Strongpoint’s tier 1 and tier 2 queries.
Created full documentation of all queries to
work independently of Strongpoint.
Analyzed all incoming queries to channel
common issues to the development team for
resolution in future updates.
6 Customer Support Specialists
Quality Assurance Analyst
Handled over 350
technical support cases
Reduced time spent
cases by 34%
As Mark Walker, CEO of Strongpoint puts it,
‘’CloudTask’s Managed Service was very successful for us and added a lot of value. Previously we didn’t have a support structure, but through CloudTask we bought one and it worked.’’