We specialize in customer support and help companies increase customer satisfaction, retention and lifetime value.
When you hire CloudTask, you hire a team of experts, dedicated to your success.
Handle day to day client quires and reach out to customers through an omnichannel approach to ensure satisfaction and success.
With the Support of a:
Supports the agents in everything they do, organizes weekly reviews and ensures KPIs are met.
Monitors the quality and effectiveness of calls, language in emails and best practices in chat.
Trains the agents on the techniques for success and undergoes role plays with the team.
Sets-up and integrates every tool for efficiency and ensures full productivity.