Global Managed Support Teams

Career Profile

We specialize in customer support and help companies increase customer satisfaction, retention and lifetime value.

When you hire CloudTask, you hire a team of experts, dedicated to your success.

 

Business Development Representatives

Customer Support
Representatives

Handle day to day client quires and reach out to customers through an omnichannel approach to ensure satisfaction and success.

With the Support of a:

Account Manager

Support 
Manager

Supports the agents in everything they do, organizes weekly reviews and ensures KPIs are met.

Account Manager

Quality Assurance
Analyst

Monitors the quality and effectiveness of calls, language in emails and best practices in chat.

Account Manager

Corporate 
Trainer

Trains the agents on the techniques for success and undergoes role plays with the team.

Account Manager

Technology 
Engineer

Sets-up and integrates every tool for efficiency and ensures full productivity.

Experience

Omnichannel Support Team | GoDataFeed - October 2017- Present

“We were able to greatly increase the quality of our support, whilst

at the same time scaling quickly and at a lower cost.''
Kieron Zebow, CEO and Founder

CloudTask trained a team of support specialists to handle all customer queries through calls, email, social and chat.

Increased customer satisfaction from 
86% to 94 

Reduce avg. response time by 5 minutes

Reduced their total cost per rep by

45%

Alex Fisher

Chat Support Team | Ipswitch - May 2018 - Present

“CloudTask opened our eyes to a new channel that has

allowed us to satisfy our customers in real time.”
Alex Fisher, Senior Manager of Digital Marketing

CloudTask are on hand to answer all Ipswitch's support chats across a 16 hour shift in both English and Spanish.

Handled 3,000 support chats in the first 9 months

Opened an additional support channel to serve their customers.

This led to an increase in client satisfaction and retention

David Friedliand

Customer Support and Success Team | IRI - December 2017- Present

“We saw higher product usage rates and increased our NPS score

inside just 6 months thanks to CloudTask."
David Friedland, COO

CloudTask hired and trained a team of customer support and success specialists.

Increased their client retention rate by 20%

Raised their Net Promoter Score by 0.8 points in 6 months

Skills

  • Empathy
  • Active Listening 
    Reading
  • Great Communication
  • Persistence

Support Channels

  • Omnichannel
  • Inbound and Outbound Calling
  • Emails, Social and Chat
  • SMS and WhatsApp

Languages

English Language
English
Native
Spanish Language
Spanish
Native
French Language
French
Native
Portuguese Language
Portuguese
Native

Availability

24 Hours a Day
7 Days a Week
Available Now

Technology and Software

Freshworks Logo Zendesk Gainsight
Intercom Ring Central