How We Help Customer Support Leaders

Increase Customer Satisfaction
and Retention

Effective and Fast
Problem Resolution

We’re experienced support specialists with years of experience in listening to client concerns, understanding their needs, and quickly and effectively resolving their problems.

We do this through a combination of recruiting first-class talent, coupled with industry-leading training and cutting edge technology to ensure success.

The tools we use could include phone, email, social media, SMS, WhatsApp and/or chat depending on your specific needs.

We then use these platforms to exceed the KPIs that are most important to you, including:

  • - Customer Satisfaction Score
  • - Client Churn Rate
  • - First Contact Resolution
  • - Average Handle Time
  • - Abandon Rate
Effective-and-Fast-Problem-Resolution
IMG-Visibility-and-Management

Visibility and Management

We provide full visibility into everything we do and offer regular reporting updates to ensure and show we’re on track for success.

Furthermore:

- We take care of recruiting for you, only hiring the best talent.

- Every new recruit goes through the CloudTask Training Academy. This is led by leaders with years of experience who have trained thousands of employees in market-leading organizations.

- We handle all the day to day management so you don’t have to.

Therefore you can relax knowing that your customers, the bedrock of your business, are being taken care of.

First Class Culture and Location

We pride ourselves on the facilities we offer and the culture we create for our team.
Check it out in the videos below:

Schedule a Consultation

Ready to take your Customer Support to the next level? We'd love to understand your goals & explore how we can work together to achieve them.