The Workplace Depot is the UK’s leading supplier of industrial tools and warehouse equipment.
Their challenges:
They wanted to make their customer service 24/7 as they had no evening, night or weekend teams in place to ensure customers could get their questions answered in real time about items they wanted to buy.
As a result they turned to CloudTask, who offer 24/7 customer success teams specializing in increasing customer satisfaction, retention and revenue.
Quickly trained and on boarded a team of customer service and inbound sales experts for out of office hours.
Answered incoming customer queries using a combination of calls, emails, social channels and chat, to ensure customers received answers to their queries in real time and were able to buy what they needed on the Workplace Depot’s e-commerce site.
Are trained in key sales skills to take advantage of up-sell opportunities.
4 X Customer
Success
Specialists
Account
Manager
Quality
Assurance
Coach
Corporate
Trainer
Business
Analyst
Results in First Year
