The Workplace Depot Increases Customer Satisfaction by 14% and Generates an Extra $383,000

Dashed Line
Dashed Line

The Workplace Depot is the UK’s leading supplier of industrial tools and warehouse equipment.

Their challenges:

24/7

They wanted to make their customer service 24/7 as they had no evening, night or weekend teams in place to ensure customers could get their questions answered in real time about items they wanted to buy.

Star Icon

As a result they turned to CloudTask, who offer 24/7 customer success teams specializing in increasing customer satisfaction, retention and revenue.

 

The CloudTask Sales Team:

Trained people

Quickly trained and on boarded a team of customer service and inbound sales experts for out of office hours.

Combination

Answered incoming customer queries using a combination of calls, emails, social channels and chat, to ensure customers received answers to their queries in real time and were able to buy what they needed on the Workplace Depot’s e-commerce site.

Upsell

Are trained in key sales skills to take advantage of up-sell opportunities.

The CloudTask Managed Team Included:

Customer Success Specialists

4 X Customer
Success
Specialists

Account Manager

Account
Manager

Quality Assurance Coach

Quality
Assurance
Coach

Corporate Trainer

Corporate
Trainer

Business Analyst

Business
Analyst

Results in First Year 

dashed line
Icon-14_-2

Increased customer satisfaction by 14%

Icon-Generated

Generated $383,000 in revenue thanks to out of hours coverage

Icon-$95000

This included $95,000 of upsells to products that customers had not initially inquired about

To find out how you can benefit from a
CloudTask Outsourced Customer Success Team

 

Schedule a Consultation