Drafts template conversations to attract leads and educate prospects, and writes rebuttals to common objections.
Enables reps with the tools for success, and undergoes in-depth training and role plays with the agent before they reach out to prospects.
Respond to, engage and qualify incoming chats, and actively reach out to visitors browsing the website. Both activities generating warm leads.
Provides support and coaching for the reps, organizes weekly performance reviews and ensures KPIs are met.
Continuously monitors the quality of messaging to prospects, provides feedback on areas of improvement and highlights best practices.