Improve your Net Promoter Score and CSAT by using professionals that have years of experience dealing with difficult client situations.
First-response resolution is our primary goal. This is the stat that increases client satisfaction more than anything else and is essential for customer retention.
During on-boarding, we work with clients to ensure every aspect of the training process is covered and have regular meetings to address any issues arising.
All outreach is monitored for quality assurance best practices to ensure that your brand’s reputation is upheld across phone, email and chat channels.
Every CloudTask Customer Support Team includes the following positions:
Handles client queries and trained in essential customer service skills such as conflict resolution, active listening, and empathy.
Continuously monitors the quality, tone and effectiveness of customer calls, and grammar on emails.
Enables rep with tools for success and undergoes in-depth training and role plays with the agent before they reach out to prospects.
Drafts template conversations to attract leads, educates prospects and writes rebuttals for commons objections.